Shipping policy

Shipping policy

Welcome to Picknies!

We are committed to providing the best shipping options, regardless of your location. Our goal is to deliver your toys promptly and efficiently. Please review the following shipping policy to understand how we process and handle your orders.

1. Processing Time

All orders are processed within one business day. Shipments are not made on weekends or holidays. In case of high order volume, there may be slight delays, and additional transit time may be required for delivery. If there is a significant delay in shipping your order, we will notify you via email or phone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. The estimated delivery time varies based on your location and the selected shipping method. We ship through DTDC, ST Courier, India Post, and other leading courier companies.

If your pin code is only accessible via India Post, please inform us after placing your order by calling or messaging us on WhatsApp at +91 91763 15155.

Bulk packages will be shipped via road and may take longer to arrive. For urgent delivery requests, please contact us at +91 91763 15155.

3. Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email with your tracking number(s).

4. International Shipping Policy

We currently ship only within India and do not offer international shipping.

5. Shipping Delays

Delivery delays may occasionally occur. While we are not responsible for delays caused by the courier company, we will work closely with our courier partners to ensure your order is delivered as soon as possible.

Delivery times are estimates and may vary due to factors such as weather conditions, holidays, and unforeseen circumstances. Please allow for additional time in such cases.

6. Damaged or Lost Shipments

If the product is damaged or lost during shipment, we will offer a full or partial refund or replacement, depending on the item and the extent of the damage. To claim damages, an uncut unboxing video is required, and all claims must be submitted within two days of delivery.

8. Cancellation

Cancellations are not accepted once an order is confirmed. However, you can add or remove items from your order within 2 hours of placing it by reaching out to our customer support at +91 91763 15155.

9. Contact Us

If you have any questions about our Shipping Policy, please contact us at: +91 91763 15155